Skip to main content

Neexa AI Business Central

· 4 min read
Taqia
Taqia
Full Stack Engineer @ Neexa AI

The Business Central in Neexa AI allows you to add and manage information about your business, ensuring that the AI is always equipped to provide accurate and relevant responses to your customers. This central gives you full control over how your business information is presented, making it easier for the chatbots to tailor their responses to align with your brand and services.

What the Business Central Does​

In the Business Central, you can:

  • Add and Manage Multiple Businesses: If you have more than one business, you can manage them all within this central.
  • Edit Business Information: Update basic information about your business, such as name, contact details, location, and any other relevant data.
  • Enhance Chatbot Responses: Add detailed business information to ensure that the AI can generate responses that are more relevant and personalized to your business.

How to Add Business Information​

Neexa AI provides three methods for adding business information that will be used by the chatbots to generate more accurate and tailored responses:

1. Text Entry​

You can manually enter the information about your business by typing it directly into a text field. This is ideal for smaller businesses or if you have specific information you'd like the AI to know about your services, products, or brand.

  • How to Use: Simply type the details about your business (e.g., your mission, product offerings, or any key facts) into the provided text box.
  • When to Use: This method is great when you want to quickly add concise and specific information about your business.

2. Website Source​

If you have a website for your business, you can provide a URL, and Neexa AI will automatically scrape the relevant information from your website. This is a more efficient way of feeding the AI with business data that’s already publicly available.

  • How to Use: Enter your business website URL into the provided field. Neexa AI will scan your website for content that can be used to enhance chatbot responses.
  • When to Use: This method is ideal for businesses with a well-established online presence and detailed information already available on their website.

3. Document Source​

For more control over the information you provide, you can upload a document that contains detailed business data. Neexa AI will extract and use the information in the document to generate more tailored chatbot responses.

  • How to Use: Upload a file (e.g., PDF, DOCX, etc.) containing business information such as product catalogs, service descriptions, or FAQs. Neexa AI will process the document and extract relevant content for chatbot responses.
  • When to Use: This method is great for businesses with specific documents (e.g., brochures or detailed product/service descriptions) that contain the exact data you want the AI to use.

Managing Your Business Information​

Once your business information is added, you can:

  • View and Edit Information: Update business details such as name, contact information, and services at any time.
  • Delete Business Information: If you no longer need a particular business listed, you can delete it from the platform.
  • Review AI Responses: Ensure that the AI is correctly using the business information to generate relevant responses, improving your customer interactions.

What to Expect from the Business Central​

  • Multiple Businesses: If you operate more than one business, you can manage each business’s information separately in the Business Central.
  • AI-Enhanced Responses: Once you add business information through any of the three methods, the AI will use this data to improve the accuracy and relevance of chatbot responses to customers.
  • Easy Editing: You can edit, update, or delete business information whenever necessary. Whether you want to add a new business or update an existing one, this central allows for seamless management.

Pro Tip:​

Make sure the information you provide is as detailed and accurate as possible. The more data you provide (whether through text entry, your website, or a document), the better Neexa AI will be at responding to inquiries in a way that reflects your business accurately.

Summary​

The Business Central in Neexa AI gives you full control over the information used by the platform to create tailored customer interactions. By adding business data through text entry, website scraping, or document uploads, you ensure that the AI can provide relevant responses to your customers. This feature is crucial for maintaining consistency in customer communication and improving the overall effectiveness of your chatbot’s interactions.

This documentation draft outlines how to use the Business Central of Neexa AI and details the three methods for adding business information. It provides clarity on what users can expect and how to make the most of the feature. Let me know if you’d like to add any further details or make adjustments!