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Neexa AI Analytics

· 3 min read
Taqia
Taqia
Full Stack Engineer @ Neexa AI

The Neexa AI Analytics section provides insights into your platform’s performance, user interactions, and data collected across various sources over a selected date range. With these analytics, you can gain valuable information on your AI’s performance, track human takeovers, and see how users are interacting with your platform through different channels like WhatsApp, Facebook, Instagram, and your website.

Key Metrics in Neexa AI Analytics​

Neexa AI Analytics offers the following key statistics to help you monitor and optimize your system’s performance:

  • Site Visitors: Track the number of visitors on your platform during the selected date range. This metric gives insight into overall traffic and user engagement.

  • AI Responses: Monitor the number of AI-generated responses during the selected period. This metric reflects how actively your AI is engaging with users.

  • Human Takeovers: See how often human agents intervene in conversations after the AI has attempted to respond. This metric is vital for understanding when human involvement is needed to provide accurate or nuanced answers.

  • Number of Conversations: This statistic tracks the total number of conversations initiated during the selected date range.

  • Currently following: Keep track of conversations that are currently in progress and require follow-up. This gives you a clear view of active engagements that need attention.

  • Data Collected from Platforms: View the amount of data collected from various communication channels like WhatsApp, Facebook, Instagram, and your website. This includes user inputs, conversations, and other relevant interactions. The sources include WhatsApp, Facebook, Instagram, Website.

Example of Analytics Overview​

Here’s what an overview of your analytics might look like:

  • Date Range: March 1, 2025 – March 15, 2025
  • Site Visitors: 10,000
  • AI Responses: 12,500
  • Human Takeovers: 200
  • Total Conversations: 8,000
  • Current Conversations Being Followed: 500
  • Data Collected:
    • WhatsApp: 3,000
    • Facebook: 2,500
    • Instagram: 1,800
    • Website: 2,700

How to Use Neexa AI Analytics​

Reviewing Key Metrics​

  1. Select Date Range: Choose the date range for which you’d like to view analytics.
  2. View Metrics: Analyze the metrics for insights such as site traffic, AI performance, and human takeovers.

Pro Tip:​

Regularly review analytics to fine-tune AI responses, optimize human takeover points, and adjust your data collection strategy to improve engagement across platforms.

Summary​

The Neexa AI Analytics section gives you a comprehensive view of your platform's performance, tracking essential metrics such as site visitors, AI responses, human takeovers, ongoing conversations, and the amount of data collected from WhatsApp, Facebook, Instagram, and your website. By analyzing these metrics, you can better understand user interactions, optimize your AI performance, and enhance overall engagement across multiple channels.